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Your Voice Matters
We welcome your feedback, whether you would like to share a positive experience, suggest how we can improve, or raise a concern or complaint.
Your feedback helps us understand what we’re doing well and where we can do better. We will treat your concerns respectfully, fairly and with appropriate confidentiality.
Making a complaint will not affect the support or services you receive from Rahmah Care Australia. You have the right to raise a concern or make a complaint, and you will be treated with dignity and respect when you do.
Effective date: 15 August 2026
Need urgent help?
This form is not monitored continuously and should not be used in an emergency. If you or someone else is in immediate danger, call 000.
You can submit this form with your contact details or anonymously.
The main way to provide feedback, make a complaint or raise a concern is to contact Rahmah Care Australia directly. You can contact us by:
You may make a complaint verbally or in writing. You may also ask a family member, advocate, representative or support person to contact us on your behalf.
When you provide feedback or make a complaint, we will:
We will aim to resolve complaints as promptly as possible. Some complaints may take longer where further information or investigation is required.
NDIS participants are encouraged to contact Rahmah Care Australia first so we have an opportunity to understand and resolve the concern.
If your concern relates to the way we have collected, used, stored or disclosed your personal information, please contact us. See our Privacy Policy for more detail.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner: www.oaic.gov.au (opens in a new window) or 1300 363 992.
You will not be disadvantaged, treated unfairly or have your services negatively affected because you provide feedback or make a complaint. We welcome the opportunity to hear from you and improve our services.