Frequently Asked Questions

We provide counselling and community support for individuals, couples, young people and families.

Whether you’re going through relationship difficulties, struggling with addiction, worried about someone you love, experiencing financial hardship or simply need someone to talk to, we’re here to help you find the right support.

You don’t need to wait until things become overwhelming to speak with someone.

Our counselling services can support you with concerns including:

• Marriage and relationship difficulties
• Addiction and recovery
• Family challenges
• Youth concerns
• Stress and emotional wellbeing
• Life changes and personal difficulties

If you’re not sure whether counselling is right for what you’re experiencing, contact us and we can talk through your options.

Yes. If you’re struggling with addiction or working towards recovery, you can talk to us.

We understand that asking for help can be difficult, particularly when you’re worried about being judged or what others may think. You’ll be treated with dignity, respect and compassion.

You can also contact us if you’re concerned about someone you love and would like guidance about available support.

Yes. We support couples experiencing marriage and relationship difficulties.

Counselling provides a space to talk openly about what is happening, better understand each other and work through challenges with professional support.

Where there are concerns about family or domestic violence or someone’s immediate safety, different or additional support may be appropriate.

Yes. We provide counselling support for young people experiencing personal, emotional, family or other challenges.

Contact our team to discuss what is happening and the support that may be appropriate.

Not always. This depends on the service and how you are accessing counselling.

Contact our team and we’ll explain what you need and help you understand the next step.

Yes. We understand how important privacy is when you’re talking about personal matters.

What you share with your counsellor is treated confidentially, subject to professional, legal and safeguarding requirements. Your counsellor will explain confidentiality and its limits before you begin.

Start by getting in touch with our team.

We’ll listen to what you’re looking for, explain the support available and help you understand what happens next. You don’t need to know exactly what type of counselling you need before contacting us.

Rahmah Care Australia may be able to assist eligible households experiencing difficulty paying their energy bills through the Energy Accounts Payment Assistance (EAPA) scheme.

Contact our team to find out whether assistance is currently available and what information you’ll need to provide.

If you’re looking for NDIS support, visit the Rahmah Care Services website to explore available services and speak with their team.

Absolutely.

You don’t need to have everything figured out before asking for help. Tell us a little about what’s happening or what you’re looking for, and we’ll help you find the right place to start.